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Refunds & Returns FAQ's

You can test our products for free in person at our Market Stall or at Byron Bay Traders located in the Arts & Industrial Estate at 17 Banksia Drive, Byron Bay and open between 9am & 3pm, Mon to Fri.  

Our adorable 3ml sample bottles are also available for a small fee either online or in person.

Please always try before you buy as for health and hygiene regulation reasons, we are unable to accept returns of used or open products.

We are more than happy to replace products if they arrived damaged.

Please email photographs of the damaged parcel, packaging and products to within 7 days of receipt. Once received, a confirmation email will be sent and return postage instructions will then be provided.

For unused and unopened products, with a receipt or proof of purchase, we can offer a refund, credit note or exchange for items returned to me within seven (7) days of delivery.

For health and hygiene regulation reasons, we cannot refund, exchange or accept returns for used or opened products.

Further, please note that within my obligations under the Australian Consumer Law we do not offer product refunds or exchanges if you simply change your mind, dislike the texture or fragrance of a product after purchase, found it cheaper somewhere else, or you decided you did not like the product or had no use for it.

For these reasons, as with any cosmetic product, we always recommend that you try before you buy. Our samples are available either online (for a small fee) or in person (for free) at my market stall. We also make Testers available at retail outlets.

Please refer to Oasis Black’s Refunds, Exchanges and Returns Policy for full requirements and further instructions on refunds, exchanges and returns.

No unfortunately not.

Skin chemistry varies from person to person, and as with any cosmetic product, we always recommend obtaining a sample and patch-testing for at least 24 hours before use. We cannot guarantee that customers will not experience reactions to my products, therefore we cannot be held responsible should any reactions occur. To encourage you to try before you buy, we make samples available either online or in person (for a small fee), and you can also test our products for free in person at our Market Stall.

For more details on patch testing and how to conduct one, please refer to the Product FAQ's. Further, please note that for health and hygiene regulation reasons, we cannot refund or accept returns for used or opened products.