Refunds, Exchanges and Returns Policy
Please note, for hygiene and safety reasons, we cannot refund, exchange or accept returns for used or opened products.
We are happy to replace products if they arrive defective or damaged.
Please email photographs of the defective or damaged parcel, packaging and products to email@example.com within 7 days of delivery. Once received, a confirmation email will be sent and return postage instructions will then be provided.
Try before you buy
As with any cosmetic product, we always recommend patch-testing on small patch of skin, inside your wrist or elbow, for at least 24 hours before use. Skin chemistry varies from person to person. Oasis Black cannot guarantee that customers will not experience skin reactions and cannot be held responsible should any occur. Please refer to our FAQ's on more information regarding this.
We make it easy to try before you buy with our samples and testers available both online and in person at retail outlets or at our market stall.
Please note that within our obligations under the Australian Consumer Law we do not offer product refunds or exchanges if you simply change your mind, dislike the texture or fragrance of a product after purchase, found it cheaper somewhere else, or you decided you did not like the product or had no use for it.
Returns & Exchanges
For unused and unopened products, with a receipt or proof of purchase, we can offer a refund, credit note or exchange for items returned to us within seven (7) days of delivery.
To be eligible for a return or exchange, your product(s) must be unopened, unused, in the same condition that you received it, purchased directly from Oasis Black, in the original packaging and returned to us within seven (7) days from delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.
No refunds are available for unsold/unused products purchased at wholesale prices.
If you are approved, a credit note will be applied to your account or refund or exchange processed.
Shipping for Returns and Exchanges
You will be responsible for paying for your own shipping costs for returning your item. Postage and handling costs to return items to Oasis Black for a refund, credit note or exchange are at your expense, irrespective of whether you received free shipping with your original purchase.
Shipping costs are non-refundable. If you receive a credit or refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For buyers outside Australia, no refunds will be given for items that are seized at your local customs office, or not delivered, unless returned to us. Packages that are returned due to unpaid duties and customs charges will incur an additional shipping fee.
If you have a question or concern, please contact us directly at firstname.lastname@example.org, and we can work together towards a successful outcome.