All FAQ's
Product FAQs
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You can try our products in Store at most of our Stockists.
Alternatively, all our products come in sample sizes and are available to purchase for a small fee online.
Please always try before you buy as for health and hygiene reasons, we are unable to accept returns of used or open products. -
No, if using the right oils, in the right way, plant oils should not cause breakouts.
Containing many naturally anti-microbial ingredients, our products are formulated with zero-to-low comedogenic oils to bring your skin back to equilibrium, balancing deficient or excessive oil production over time.
At first, however, while your skin is adjusting to our products, you may experience a few more blemishes than usual. This is completely normal as your skin is going through the natural "purging" process. During this process, your skin cells are becoming hydrated, plump and firm from all the nutrients they're absorbing from the oils. This leaves little room for anything foreign between skin cells, so these impurities are pushed out of the skin in the form of pimples and sometimes scabs.
This process should only last for about a month as that's the time it takes for your skin completely renews itself. If you are still experiencing breakouts after this time, please discontinue use and seek medical advice. -
We love the environment and hate unnecessary waste, so we’ve designed our packaging with both the product and the environment in mind.
For our packaging, our products are housed in either recyclable/reusable glass bottles/jars, or plastic free, home-compostable, and biodegradable cellophane.
You can find out more detailed information about our packaging here.
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Our products should be used within 12 months of opening for maximum effect.
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No!
We have never, and will never, test our products or ingredients on animals.
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Yes, our products are completely free from animal ingredients.
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To prolong the effective life of your Oasis Black products, please store them away from direct sunlight, humidity and heat sources.
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A woman’s skin becomes extra-sensitive to many substances during pregnancy, particularly some essential oils. Though Oasis Black products should be safe for second and third trimester use, if you are pregnant, please consider using our Nude range of products (as they contain no essential oils and were designed with pregnant women in mind) and consult your medical practitioner first.
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Nature is alive and seasonal, and therefore is constantly changing and fluctuating. Products made from natural ingredients are also subject to these natural variations.
As we only use natural raw ingredients, sourced fresh for each batch, you may notice minor changes between batches.
You can take these variations as a positive sign that we are committed to delivering to you only the purest, best quality and freshest products made from all natural & organic ingredients. -
Yes, our products are perfect for sensitive skin.
We do not use harsh detergents, cheap fillers, chemical preservatives or artificial fragrances that can irritate the skin.
However, as everyone’s skin make up is different, we always recommend that if you haven’t used our products before, or if you have concerns about particular skin conditions, please obtain a sample and conduct a small patch test prior to first use.
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Yes, our products are extremely gentle on skin of all ages as they do not contain any synthetic chemicals, fillers, parabens, sulphates or harsh detergents, phthalates, artificial fragrances or colours.
However, as everyone’s skin make up is different, we always recommend obtaining a sample and conducting a patch test prior to first use.
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Skin chemistry varies from person to person, and people develop allergies to different substances throughout all stages of their lives. Hence, as with any cosmetic product, to ensure you’re not allergic to the ingredients in our products, please always conduct a patch test for at least 24 hours before use.
To perform a patch test, apply a small amount of the product to a small discreet patch of skin (for example inside your wrist or elbow), and wait 24 hours to see if any signs of irritation/redness develop. If you do develop any irritations, please discontinue use and seek medical advice.
Oasis Black cannot guarantee that customers will not experience skin reactions and cannot be held responsible should any occur. Please always try before you buy - we have sample sizes available for all our products. -
All our products are made by hand in small batches in our lab based in the Byron Bay Hinterland.
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Despite the fact that Miron glass is a great material to store organic ingredients in, it unfortunately isn't generally curb-side recyclable. Meaning, that in most council areas, you can't throw Miron (or black) glass into your yellow recycling bin.
This is because the optical sorting technology used in most council recycling plants is based on the principle of light transparency and reflection. Currently, any non-transparent (black, dark or coated) pieces of glass are classified as non-glass particles by most sorting machines. These pieces are then not only rejected from the glass recycling loop, but some of the good transparent glass particles are rejected alongside them too.
In effect, by throwing Miron/black glass into your curb-side recycling bin, you're actually creating more waste than intended.
We don't want to see our customers un-intentionally increase the amount of waste they send to landfill. So until recycling sorting technologies improve, we've opted to use amber glass bottles instead - Plus, we like the fact that you can see how much product you've got left.
Ingredient FAQs
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Carrier oils are oils derived from the fatty portion of a plant, usually from the seeds, kernels or the nuts. They are also often referred to as base oils.
The term carrier oil is derived from the purpose they provide whereby they "carry" essential oils to the skin, as the latter are much too potent to apply directly to the skin.
Each carrier oil has its own unique composition of fat-soluble vitamins, minerals, antioxidants, fatty acids and other nutrients.
Oasis Black's products contain specifically selected carrier oils, each chosen for its unique ability to support, maintain or improve the look and feel of your skin.
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Our bodies have spent millennia evolving to process naturally occurring foods and substances. Introducing un-natural chemicals and pesticides to the produce we consume, introduces elements that our bodies just aren't designed to deal with.
Our bodies know how to process naturally occurring substances, so why would we want to stress it out by introducing substances it's just not designed to deal with?
Oasis Black understands that because most of what you put on your skin can be absorbed into your bloodstream, what you put on your skin is just as important as what you eat.
Farming consumable produce without the use of chemical fertilizers, pesticides, or other artificial chemicals is the definition of Organic.
Not only is organic produce much better for you, and your skin, but it's also better for the environment. This is why we've chosen to source certified organic ingredients wherever possible for our products. -
100% of the carrier oils used in Oasis Black products are cold pressed.
This means that the oils are produced by simply pressing or squashing the parent seed, nut or grain at the lowest temperature possible... meaning cold pressed oils retain their natural chemical structure and nutrient value.
Conversely, large scale solvent extraction, heat extraction and refining operations use chemicals and heat to strip the oils from its parent plant before they're then deodorized and often bleached. These processes can be cost effective as they can result in a higher yield, but unfortunately they can also strip the natural antioxidants, vitamins, minerals, fatty acids and other nutrients from the oils too.
To deliver as much nutritional value as possible to your skin, we've deliberately chosen to use only cold pressed and virgin (wherever possible) carrier oils in our products.
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For essential oils, steam distillation is the simplest, least chemical intensive extraction process.
Large scale solvent extraction and refining operations use chemicals to strip the oils from its parent plant before they're then deodorized and bleached. These processes can be cost effective as they result in a higher yield, but traces of the solvents are left in the oils and unfortunately they can also strip valuable nutrients from the oils too.
To deliver as much nutritional value as possible to your skin, whilst avoiding exposure to toxic solvents, we've deliberately chosen to use only steam distilled essential oils in our products.
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Our ingredients are 100% natural and wherever possible Certified Organic (or wild harvested). However, as organic farming is completely reliant on the seasons and mother nature, sometimes crops can be wiped out due to natural disasters, making the organic versions of particular ingredients unavailable for a period of time.
All our organic ingredients are marked with an * in the product's ingredient list.
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No, we do not use any Palm Oil, or any palm oil derived ingredient, in any of our products.
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Whilst coconut oil is associated with some health benefits, it is unfortunately a known highly comedogenic oil, meaning it is known to clog pores which can lead to pimples, acne and other skin conditions.
Further, fractionated and other derivates of coconut oil offer very little nutritional value. This is because the complex chemical processes used to remove the undesirable elements from coconut oil, also destroy most of the valuable nutrients of the oil. Making the resulting "coconut oil" an un-natural, nutrient poor derivative that's, in our opinion, nothing more than a cheap filler ingredient.
For this reason, we've consciously chosen not to use coconut oil, or any of it's derivatives, in our Organic Face & Body Oils.
Further, we have made a conscious decision not to use Coconut oil in any of our Cleansers. Once saponified, Coconut oil becomes quite an aggressive cleanser that can strip the skin of moisture to leave it feeling dry and irritated. This aggressive cleaning power makes Coconut oil based soaps great for cleaning things like the dishes, but not great for skin.
Instead, our Cleansers are made using only the same high quality nut and seed oils found in our multi-purpose Organic Face & Body Oils.
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No, absolutely not!
Mineral Oil is commonly used in skincare products because its super cheap, stable, and has a soothing effect on the skin.However, not only is it derived from petroleum (which offers no nutritional value for your skin), but the molecules are simply too big to be absorbed in to the skin. This means that the molecules tend to sit on the surface of the skin... leaving you feeling greasy, and contributing to clogged pores which can trigger breakouts, acne and other skin conditions.
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Though citrus oils smell amazing and have many properties that can benefit the skin, unfortunately most are irritating to sensitive skin and are also photosensitive when exposed to UV light (meaning they'll cause you to burn when you're in the sun).
As our products are designed to be used by people with sensitive skin, throughout the day and night, we've deliberately chosen not to use citrus essential oils in our products.
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No, absolutely not!
Shipping FAQs
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Free standard shipping is offered to ALL orders over $150 in value with an Australian delivery address.
Just select the Free Standard Shipping option at the checkout.
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Yes, we offer Free Delivery for locals with a delivery address between Ballina, Alstonville and Byron Bay NSW.
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Oasis Black can ship to addresses worldwide, restricted only by Australia Post's delivery network.
Minimum order values apply for orders with shipping addresses outside Australia.Please note that each country has different laws and regulations regarding buying products from other countries.
It is your responsibility to know what is legal in your country in terms of what can and cannot be shipped to you before you place an order with Oasis Black.
All ingredients in Oasis Black's products are listed on the product pages, on this website, in accordance with Australian Cosmetic labelling requirements.
No refunds will be given for items that are seized at your local customs office.
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Yes, absolutely!
If you need your order to be delivered sooner, we are happy to Express Post it to you for an additional fee. This can be added at the check-out.
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Yes, just make sure you select the trackable shipping option your require at the checkout. An email will be sent to you with your tracking number once it has been lodged with Australia Post.
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All orders are dispatched from Lennox Head (postcode 2478) NSW, Australia.
All orders are sent via Australia Post from Lennox Head (postcode 2478) NSW, Australia.
Delivery speeds depend on the destination and shipping method chosen. Please note that the information provided below is an estimate only and delivery times could be longer especially for deliveries to rural, remote and international addresses.
You can use the Australia Post Online Calculator to estimate how long your parcel will take to arrive
Click here for details on Australis Post's country specific delivery times, service updates, and any applicable disruptions to their services.
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If your order is being shipped to an address outside Australia, additional taxes, duties, tariffs, quarantine fees, customs charges, brokerage and other fees may apply to your shipment. These charges vary from Country to Country and are your responsibility.
The local Customs office will bill the recipient directly for any applicable charges when your package reaches its destination country.These fees are NOT included in the shipping fees charged to you by Oasis Black. Please contact your local customs office for details on how these charges are assessed and applied to your delivery BEFORE placing your order with Oasis Black.
No refunds will be given for items that are seized at your local customs office, or not delivered. Packages that are returned due to unpaid duties and customs charges will incur an additional shipping fee. -
For our shipping materials, we use a sustainably sourced paper based "bubble wrap", tissue paper and information flyers made using recycled card.
Our shipping envelopes are made using 100% Post Consumer Recycled Paper, and sealed with non-toxic water activated paper tape instead of plastic sticky tape.
All of these materials can be recycled or composted.
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Yes! Oasis Black promotes environmentally friendly practices, and accordingly we’ve taken great care to ensure our products and packaging are as environmentally friendly as possible.
For our packaging, our products are housed in either recyclable/reusable glass bottles/jars, or plastic free, home-compostable and biodegradable cellophane.
The mailing/protective packaging the products are sent to you in are made with environmentally friendly paper based materials which are all recyclable or compostable.
However, as most recycling facilities in Australia (and overseas) can not yet recycle small loose bottle tops, please check with your local council before recycling the pump caps.
Returns & Refunds FAQs
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For unused and unopened products, with a receipt or proof of purchase, we can offer a refund (excluding shipping), credit note or exchange for items returned within seven (7) days of delivery.
For health and hygiene regulation reasons, we cannot refund, exchange or accept returns for used or opened products.
Further, please note that within our obligations under the Australian Consumer Law we do not offer product refunds or exchanges if you simply change your mind, dislike the texture or fragrance of a product after purchase, found it cheaper somewhere else, or you decided you did not like the product or had no use for it.
For these reasons, as with any cosmetic product, we always recommend that you try before you buy. Our samples are available for purchase on this website.
Please refer to Oasis Black’s Refunds, Exchanges and Returns Policy for full requirements and further instructions on refunds, exchanges and returns.
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We are more than happy to replace products if they arrived damaged.
Please email photographs of the damaged parcel, packaging and products to hello@oasisblack.com within 7 days of receipt. Once received, a confirmation email will be sent and return postage instructions will then be provided.
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No unfortunately not.
Skin chemistry varies from person to person, and as with any cosmetic product, we always recommend obtaining a sample and patch-testing for at least 24 hours before use.We cannot guarantee that customers will not experience reactions to our products, therefore we cannot be held responsible should any reactions occur.
To encourage you to try before you buy, we make samples available for a small fee either online or in-store at our Stockists.
For more details on patch testing and how to conduct one, please refer to the Product FAQ's above and on each product page.Further, please note that for health and hygiene regulation reasons, we cannot refund or accept returns for used or opened products.
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Oasis Black’s Refunds, Exchanges and Returns Policy is available here.
