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All FAQ's

Product FAQs

Testers are made available for you to try our products in person at any of our Byron Bay Market Stall or stockists. Alternatively, our adorable 3ml sample bottles are available for a small fee either online or in person at our Byron Bay Market Stall.

Please always try before you buy as for health and hygiene reasons, we are unable to accept returns of used or open products.

Our Elixir's are housed in recyclable/reusable amber glass bottles fitted with serum pump caps. Our product labels are made from recyclable materials, and to avoid unnecessary packaging and wastage we have also chosen not to package our products in external boxes. We have chosen to do this for a number of reasons.

Firstly, as an environmentally conscious company Oasis Black aim to avoid the use of plastics & unnecessary waste wherever possible.

Secondly, ultra-violet light, oxygen and heat can decrease the effective life of many natural oils. Some companies choose to house their oils in plastic containers, but the strength of oils can cause these plastic containers to break down and leach into their products over time. Accordingly, to avoid deterioration and to prolong the effective life of our products, we have chosen to use recyclable/reusable amber glass bottles fitted with serum pump caps to help minimise exposure to oxygen.

As we have also chosen not to package our products in external boxes, the necessary product information you may require can be found on both the product’s label and this website.

Our Elixir's should be used within 12 months of opening for maximum effect.

Nature is alive and seasonal, and therefore is constantly changing and fluctuating. Products made from natural ingredients are also subject to these natural variations.

As we only use natural raw ingredients, sourced fresh for each batch, you may notice minor changes between batches.

You can take these variations as a positive sign that we are committed to delivering to you only the purest, best quality and freshest products made from all natural ingredients.

No! We have never, and will never, test our products or ingredients on animals.

Yes, our products are made from 100% botanical ingredients and are completely free from animal ingredients.

To prolong the effective life of your Oasis Black Elixir, please store it away from direct sunlight and heat sources.

A woman’s skin becomes extra-sensitive to many substances during pregnancy, particularly some essential oils. Though my product should be safe for second and third trimester use, if you are pregnant, please consider using our Nude Elixir and consult your medical practitioner first.

If using the right oils, in the right way, oils should not cause breakouts. Containing many naturally anti-microbial ingredients, my products are formulated to bring your skin back to equilibrium, balancing deficient or excessive oil production over time.

At first, however, while your skin is adjusting to my products, you may experience a few more pimples than usual. This is completely normal as your skin is going through the natural purging process. During this process, I like to imagine my skin cells becoming hydrated, plump and firm from all the nutrients they're receiving from the oils. This leaves little room for anything foreign within the skin, so these impurities are pushed out of the skin in the form of pimples.

This process, though, should only last for about a month as your skin completely renews itself. If you are still experiencing breakouts after this time, please discontinue use and seek medical advice.

Yes, my products are perfect for sensitive skin. I do not use harsh detergents, chemical preservatives or artificial fragrances that can irritate the skin. However, as everyone’s skin make up is different, I always recommend that if you haven’t used my products before, or if you have concerns about particular skin conditions, please obtain a sample and conduct a small patch test prior to first use.

Yes, my products are extremely gentle on skin of all ages as they do not contain any synthetic chemicals, parabens, sulfates or harsh detergents, phthalates, artificial fragrances or colours. However, as everyone’s skin make up is different, I always recommend obtaining a sample and conducting a patch test prior to first use.

Skin chemistry varies from person to person, and people develop allergies to different substances throughout all stages of their lives. Hence, as with any cosmetic product, to ensure you’re not allergic to the ingredients in my products, please always conduct a patch test for at least 24 hours before use.

To perform a patch test, apply a small amount of the product to a small discreet patch of skin (for example inside your wrist or elbow), and wait 24 hours to see if any signs of irritation/redness develop. If you do develop any irritations, please discontinue use and seek medical advice.

Oasis Black cannot guarantee that customers will not experience skin reactions and cannot be held responsible should any occur. Please always try before you buy.

Shipping FAQs

Free standard shipping is offered to ALL orders with an Australian delivery address.
Just select the Free Standard Shipping option at the checkout.

We can ship to addresses worldwide.

Minimum order values apply for orders with shipping addresses outside Australia.

Please note that each country has different laws and regulations regarding buying products from other countries. It is your responsibility to know what is legal in your country in terms of what can and cannot be shipped to you before you place an order with Oasis Black. All ingredients in Oasis Black's products are listed on the product pages, on this website, in accordance with Australian Cosmetic labeling requirements. No refunds will be given for items that are seized at your local customs office.

Yes, absolutely!
If you need your order to be delivered sooner, we are happy to Express Post it to you for an additional fee. This can be added at the check-out.

Definitely, all orders (except those for 3ml samples) are sent with complimentary tracking numbers. Please contact me if you haven't received your tracking number.

All orders are dispatched from Lennox Head (postcode 2478) NSW, Australia.

Delivery speeds depend on the destination and shipping method chosen. Please note that the information provided below is an estimate only and delivery times could be longer especially for deliveries to rural and remote addresses:

Australian Standard (Free) Shipping
Delivery is by road and can take between 2 to 8 business days.

Australian Express Post Shipping
Click here for details on Australia Posts's Express delivery speeds and coverage.

International Standard Shipping
Delivery is by air and generally takes 6+ business days. Country specific delivery times are available online at auspost.com.au

International Express Post Shipping
Delivery is by air and generally takes 2-4 business days. Country specific delivery times are available online at auspost.com.au

If your order is being shipped to an address outside Australia, additional taxes, duties, tariffs, quarantine fees, customs charges, brokerage and other fees may apply to your shipment. These charges vary from Country to Country and are your responsibility.

The local Customs office will bill the recipient directly for any applicable charges when your package reaches its destination country. These fees are NOT included in the shipping fees charged to you by Oasis Black. Please contact your local customs office for details on how these charges are assessed and applied to your delivery BEFORE placing your order with Oasis Black.

No refunds will be given for items that are seized at your local customs office, or not delivered, unless returned to us. Packages that are returned due to unpaid duties and customs charges will incur an additional shipping fee.

For our shipping materials, we use a sustainably made paper based “bubble wrap”, tissue paper and information flyers made using recycled and recyclable paper/card. Our shipping envelopes are made using 100% Post consumer recycled paper, sealed with non-toxic glue instead of plastic tapes.

Yes! Oasis Black promotes environmentally friendly practices, and accordingly we’ve taken great care to ensure our products and packaging are as environmentally friendly as possible.
All our product bottles are made with glass, and the mailing/protective packaging the products are sent to you in are made with recycled, environmentally friendly paper based materials which are all generally recyclable. However, as most recycling facilities in Australia (and overseas) can not yet recycle small loose bottle tops, please check with your local council before recycling the pump caps.

Ingredient FAQs

Carrier oils are oils derived from the fatty portion of a plant, usually from the seeds, kernels or the nuts. They are also often referred to as base oils. The term carrier oil is derived from the purpose they provide whereby they "carry" essential oils to the skin, as the latter are much too potent to apply directly to the skin.

Each carrier oil has its own unique composition of fat-soluble vitamins, minerals, antioxidants, omega's and other nutrients. Oasis Black's products contain specifically selected carrier oils, each chosen for its unique ability to support, maintain or improve the look and feel of your skin.

Our bodies have spent millennia evolving to process naturally occurring foods and substances. Introducing un-natural chemicals and pesticides to the produce we consume, introduces elements that our bodies just aren't designed to deal with. Our bodies know how to process naturally occurring substances, so why would we want to stress it out by introducing substances it's just not designed to deal with?

Oasis Black understands that because most of what you put on your skin can be absorbed into your bloodstream, what you put on your skin is just as important as what you eat. Producing food without the use of chemical fertilizers, pesticides, or other artificial chemicals is the definition of Organic.

Not only is organic produce much better for you, and your skin, but it's also better for the environment. This is why I've chosen to source organic ingredients wherever possible for my products.

100% of the carrier oils used in my products are cold pressed. This means that the oils are produced by simply pressing or squashing the parent seed, nut or grain at the lowest temperature possible. And, because cold pressed oils retain their natural chemical structure and nutrient value, our bodies know just how to process them to extract maximum benefits, making them great additions to skin care products.

Conversely, large scale solvent extraction and refining operations use chemicals and heat to strip the oils from its parent plant before they're then deodorized and bleached. These processes are cost effective as they result in a higher yield, but unfortunately they can also strip the natural antioxidants, vitamins, minerals and nutrients from the oils too.

To deliver as much nutritional value as possible to your skin, I've deliberately chosen to use only cold pressed carrier oils in my products.

For essential oils, steam distillation is the simplest, least chemical intensive extraction process.

Large scale solvent extraction and refining operations use chemicals and heat to strip the oils from its parent plant before they're then deodorized and bleached. These processes are cost effective as they result in a higher yield, but unfortunately they can also strip the natural antioxidants, vitamins, minerals and nutrients from the oils too.

To deliver as much nutritional value as possible to your skin, I've deliberately chosen to use only steam distilled essential oils in my products.

Our ingredients are 100% natural and wherever possible Organic (or wild harvested). However, as organic farming is completely reliant on the seasons and mother nature, sometimes crops can be wiped out due to natural disasters, making the organic versions of particular ingredients unavailable for a period of time. All our organic ingredients are marked with an * in the product's ingredient list.

Wherever possible, we also choose certified organic ingredients. However, as the certification process is extremely expensive and not feasible for all farmers, especially those in third world countries, sourcing certified organic ingredients is not always possible. Instead, where certified organic ingredients aren't available, we source ingredients from sources where Certified Organic processes are followed as closely as possible.

No, we do not use any Palm Oil, or any palm oil derived ingredient, in any of our products.

No, deliberately we do not use Coconut Oil in our products. Whilst coconut oil is associated with some health benefits, it is unfortunately a known comedogenic oil, meaning it is known to clog pores and this can lead to pimples and break-outs. For this reason, we've chosen not to include it in our products.

No. Though citrus oils have many properties that can benefit the skin, unfortunately most can also irritate sensitive skin and can cause photosensitization when exposed to UV light (ie the sun). As my products are designed to be used by people with sensitive skin, throughout the day and night, I've deliberately chosen not to add citrus oils to my blends.

No, absolutely not!

Mineral Oil is commonly used in skincare products because its super cheap, stable, and has a soothing effect on the skin. However, it is a hydrocarbon, meaning it's derived from petroleum, and therefore the size of the molecules are simply too big to be absorbed in to the skin. Instead, these mineral oil molecules tend to sit on the surface of the skin which can lead to clogged pores and trigger breakouts.

No, absolutely not! My products only contain 100% natural botanical ingredients, in their purest form and organically sourced where possible.

Refunds & Returns FAQs

You can test our products for free in person at our Market Stall. Our adorable 3ml sample bottles are also available for a small fee either online or in person.

Please always try before you buy as for health and hygiene regulation reasons, we are unable to accept returns of used or open products.

We are more than happy to replace products if they arrived damaged.

Please email photographs of the damaged parcel, packaging and products to hello@oasisblack.com within 7 days of receipt. Once received, a confirmation email will be sent and return postage instructions will then be provided.

For unused and unopened products, with a receipt or proof of purchase, we can offer a refund, credit note or exchange for items returned to me within seven (7) days of delivery.

For health and hygiene regulation reasons, we cannot refund, exchange or accept returns for used or opened products.

Further, please note that within my obligations under the Australian Consumer Law we do not offer product refunds or exchanges if you simply change your mind, dislike the texture or fragrance of a product after purchase, found it cheaper somewhere else, or you decided you did not like the product or had no use for it.

For these reasons, as with any cosmetic product, we always recommend that you try before you buy. Our samples are available either online (for a small fee) or in person (for free) at my market stall. We also make Testers available at retail outlets.

Please refer to Oasis Black’s Refunds, Exchanges and Returns Policy for full requirements and further instructions on refunds, exchanges and returns.

No unfortunately not.

Skin chemistry varies from person to person, and as with any cosmetic product, we always recommend obtaining a sample and patch-testing for at least 24 hours before use. We cannot guarantee that customers will not experience reactions to my products, therefore we cannot be held responsible should any reactions occur. To encourage you to try before you buy, we make samples available either online or in person (for a small fee), and you can also test our products for free in person at our Market Stall.

For more details on patch testing and how to conduct one, please refer to the Product FAQ's above and on each product page. Further, please note that for health and hygiene regulation reasons, we cannot refund or accept returns for used or opened products.