This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Subscribe for 15% off first purchase

Our new ZERO WASTE Hemp Powder to Liquid Cleanser just won GOLD!

Free Delivery for locals Ballina to Byron

Shipping Policy

SHIPPING

Free standard shipping is offered to ALL orders over A$100 in value with an Australian delivery address.

If you need your order to be delivered sooner, we are happy to Express Post it to you for an additional fee (minimum order values apply). This can be added at the check-out.

Oasis Black can ship to addresses worldwide, restricted only by Australia Post's delivery network.

It is your responsibility to ensure the shipping address you provide with your order is correct. No refunds will be given for deliveries that cannot be made (or are unsuccessful) if you provide the wrong shipping address for your order. 

Minimum order values apply for orders with shipping addresses outside Australia.

We accept no liability for lost, damaged, delayed or stolen parcels as these variables remain outside of our control.

DELIVERY TIME 

We normally dispatch all orders within two working days.

During really busy periods like sales, we may take up to 8 days for some orders due to the high volumes. 

All orders are sent via Australia Post from Lennox Head (postcode 2478) NSW, Australia.

Delivery speeds depend on the destination and shipping method chosen. Please note that the information provided below is an estimate only and delivery times could be longer especially for deliveries to rural, remote and international addresses. 

You can use the Australia Post Online Calculator to estimate how long your parcel will take to arrive

Click here for details on Australis Post's country specific delivery times, service updates, and any applicable disruptions to their services.

TAXES AND OTHER DUTIES

There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. Oasis Black is not required to inform customers of such additional costs and is not required to refund such costs to customer.

Please note that each country has different laws and regulations regarding buying products from other countries. It is your responsibility to know what is legal in your country in terms of what can and cannot be shipped to you before you place an order with Oasis Black. All ingredients in Oasis Black's products are listed on the product pages, on this website, in accordance with Australian Cosmetic labelling requirements.

No refunds will be given for items that are seized at your local customs office. 

REFUNDS FOR SHIPPING

Once posted, no refunds for shipping costs can be provided unless Australia Post agrees to grant a refund. 

No refunds will be given for deliveries that cannot be made (or are unsuccessful) if you provide the wrong shipping address for your order.

No refunds can be provided for untracked orders.

No refunds will be given for items that are seized at your local customs office.

COVID19 DELAYS

Please note that due to limited flights to and from Australia due to the Covid19 epidemic, there are long delays for orders with delivery addresses outside Australia. For further details on delays that may affect your order's delivery, please refer to the Australia Post website.